Your Challenges

This has always been important, but COVID changed everything!

Now you need more assurance that ALL Core Vendor Rep’s are compliant!

– Question:  Ever wondered how many Reps in your facility on any day are NOT compliant?

– Answer:  You don’t want to know!  They simply avoid it by not checking in for meetings.

 

You can no longer risk unidentified non-compliant Rep’s wandering your facility.

Prior to COVID, this happened every day.  Think again if you don’t think so at your facility!

 

 

Part of the Problem…

Why are SO many Vendor Rep’s Non-Compliant?

Vendor org’s have reduced headcount to cut costs, resulting in Rep’s covering more customers and larger territories than ever.

 

Laziness is a factor, but it’s difficult for Rep’s to be compliant with so many policies – let alone effectively cover all the customers.

 

But this is NOT your problem!

 

 

You rely too much on OLD “I acknowledge” check-the-box honor system forms.

These may cover you legally, but by no means do they drive Policy adherence.

(There’s too much at risk now for your policies to be covered by old “honor system” forms.)

 

After all, your policies are in place to be followed.  Not merely acknowledged!

What We Do for You…

You only get out what you put in!

Would you hire an employee for a highly-compensated role without orientating them on your policies and expectations?

Of course not!  That’s a recipe for mutual failure and a huge waste of time and resources.

 

But how well do you ensure your highly-compensated core vendors actually know and follow your policies and expectations?

To better mitigate Non-compliance risks, Vendor Rep’s ought to be oriented on your policies like an employee.

 

You spend million$ every year with your Core Vendors!

So why not conduct better processes to ensure your policies are known and followed?  (Let alone actually read.)

 

 

Our Process…

They must adhere, or they aren’t welcome here!

Nothing is perfect, but we help reduce risks by increasing the probability your Vendor Code-of-Conduct are adhered to.

– We do this by covering your policies directly with your core Vendor Rep’s in live virtual sessions.

– Once complete, they acknowledge genuinely knowing and pledging to follow your policies.  (Versus merely checking an “I acknowledge” box that does nothing!)

Example:

Code-of-Conduct Policy Orientation

Live Sessions – Administered by Us, on Your Behalf, Directly with Core Vendors

 

Basic “Do’s & Don’ts” Conduct:

– All Vendor Rep’s must comply with Vaccine & Immunization requirements.

– All Vendor Rep’s must Check-In and have meetings verified prior to proceeding.

– NO being onsite without confirmed appointments.  (Zero Tolerance!)

– Meetings must be conducted in the main lobby, cafeteria, or coffee shop.  (No Clinical/Patient areas.)

– Those found in unapproved facility areas will be escorted out immediately by Security.

– All Vendor Rep’s must complete periodic update requirements, along with watching Facility Safety Procedures video.

 

Data Security Requirements:

–  Cyber Security Risk Mitigation Policy

–  HIPPA Patient Data Privacy Policy

–  Employee Data Privacy Policy

 

Vendor Communication Standards:

– NO “Cold Calls” in any form with CXO’s, VP’s, Physicians, Dept Leaders, or Clinical Staff.

– Vendor Rep’s aren’t to contact or solicit anyone other than the primary project owner(s).

 

 

*PLEASE NOTE:

Our Code-of-Conduct Orientation processes aren’t intended to replace Vendor Credentialing Systems in place. 

We deploy live session prerequisite steps to increase the probability core vendors learn, know, AND adhere to your policies.