Why VendorGrAde Performance & Risk Mgmt Services?
We help You achieve better performance, by receiving better performance!
Let’s face it…
Vendors providing good proactive care of you is becoming a relic of a bygone era.
Once upon a time, they took pride in their service and genuinely cared about the relationship.
And by keeping you happy – they kept you as a customer!
Greed is now the norm!
Despite you spending more than ever, vendors care about their bottom line and shareholders more than ever!
They want the sale of course, but NOT the expense or effort of providing proper service afterwards. (Even if you’ve paid for it.)
How About You?
Consider the Performance, Reliability, and Service from Your Core Vendors.
– Do they proactively and consistently ensure you’re having a good experience? Or are they lazy/unresponsive?
– Feel like you aren’t a priority, requiring wasted time being the squeaky wheel? (Especially after the Sale?)
– Do your Implementations go smoothly as promised? (Have to prod them to get started? Then for updates?)
– Getting the most out of your confusing Support Contracts? (Maximizing “Use-or-Lose” Entitlements paid for?)
– Have meaningful QBR Meetings focused on your needs? (Or do Vendors turn them into sales pitch events?)
– With Risk Factors like COVID, are you confident that ALL Core Vendor Reps are compliant with policies?
What Does VendorGrAde Do for You?
Improve Performance, Reliability, ROI’s, and Risk Mgmt Compliance from your core vendors.
Work WE Perform – On YOUR Behalf – Directly with YOUR Vendors
About You!
You’ve been through a LOT!
Navigated the global COVID Pandemic, ongoing Cyber-attacks, insane Price hikes, Supply instability, Staff shortages, etc.
Uncertainty likely seems the only Certainty!
Your core vendors play a vital role in your operations…but “Certainty” isn’t exactly their middle name!
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1a. Ongoing Vendor Performance & Risk Mgmt
To fulfill what You provide, you rely heavily on core vendors for what They provide.
But if you can’t rely on them, your patients or customers may not be able to rely on you.
WHAT WE DO FOR YOU…
Conduct ongoing customized performance evaluations and reviews directly with your vendors, on your directives, on your behalf!
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1b. Vendor Code-of-Conduct Adherence
COVID Changed Everything!
Vendor Compliance has always been important, but now you need more assurance that ALL Core Vendor Rep’s actually follow your policies.
Relying on OLD “I acknowledge“ honor system forms – likely never read – should no longer suffice.
There’s too much at RISK and Your Policies are to be followed.
NOT merely acknowledged!
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1c. Halting Unwanted Sales Soliciting
Stop Wasting My Time!
Hate the daily deluge of cold calls, emails, and Sales Rep’s dropping in with NO appointment?
Especially from those you don’t need or ever intend to work with?
Nor can you risk Non-Compliant Vendor Rep’s wandering your facility all willy-nilly like before COVID.
If you don’t need them at this time, you don’t need them wasting Your time!
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2. Post-Sale Vendor Project Oversight (Installs & Support)
YOUR Perspective: Obtaining a product or service just begins everything when purchased.
VENDOR Perspective: Most focus/attention on you is over “before the ink is dry” on your order.
WHAT WE DO FOR YOU…
Help ensure you have smooth Post Sale Go-live Projects, get the most out of your expensive Support Agreements, and understand confusing Recalls when they occur.
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3. RFP's & Procurement Process Mgmt
Making the Best Choices for Your Organization is Crucial.
And there’s SO much to consider! We help by creating customized selection criteria based on your priorities.
These projects also take a LOT of time. But far too much time is spent coordinating logistic steps.
– YOU focus on making the BIG important decisions!
– WE coordinate all the pesky time-draining logistic steps!
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VendorGrAde Performance & Risk Mgmt Services help organizations spanning a variety of industries – along with a variety of internal departments.
We are not an expensive Software Program or Consulting Firm providing costly opinion advice.
(Both of which still require YOU to conduct the difficult and time-consuming work.)