Why VendorGrAde Performance Management Services?
We help You achieve better performance, by receiving better performance!
Let’s face it…
Vendors providing good proactive care of you has become a relic of a bygone era.
Once upon a time, they took pride in their service and genuinely cared about the relationship.
~And by keeping you happy, they kept you as a customer!
Today, the industry is experiencing a technology boom with the arrival of countless AI and SaaS software solutions. These advancements are ushering in better quality and efficiency, but post-sale Implementation and ongoing Customer Service have only continued to get worse. Why is that?
Greed is now the norm!
Despite you spending more than ever, vendors care about their bottom line and shareholders more than ever!
~They still want your order ASAP of course, but NOT the effort or expense of providing proper care.
In frenetic pursuit of increasing their sacred profit, they cut corners whenever and wherever possible.
They’ve “streamlined processes” going from proactive customer care – to reactive only. They’ve outsourced and/or drastically cut Customer Service and Project Implementation personnel. (Those remaining are typically burned out from performing the work of 2-3 people.)
How About You?
Consider the Performance, Reliability, and Service from Your Core Vendors.
– Do they proactively and consistently ensure you’re having a good experience? Or are they lazy/unresponsive?
– Feel like you aren’t a priority, requiring wasted time being the squeaky wheel? (Especially after the Sale?)
– Do your Implementations go smoothly as promised? (Have to prod them to get started? Then for updates?)
– Getting the most out of your confusing Support Contracts? (Maximizing “Use-or-Lose” Entitlements paid for?)
– Have meaningful QBR Meetings focused on your needs? (Or do Vendors turn them into sales pitch events?)
– How confident are you that all Core Vendor Rep’s are compliant with your vital Code-of-Conduct policies?
What Does VendorGrAde Do for You?
Improve the Performance, Reliability, ROI’s, and Compliance from Your Core Vendors.
Work WE Perform – On YOUR Behalf – Directly with YOUR Vendors
Core Vendor Performance Management
To fulfill what You provide, you rely heavily on core vendors for what They provide.
But if you can’t rely on them, your patients or customers may not always be able to rely on you.
WHAT WE DO FOR YOU…
Conduct ongoing customized performance evaluations and reviews directly with your core vendors, on your directives, on your behalf!
Learn More
Post-Sale Vendor Project & Support Oversight
YOUR Perspective: Obtaining a product or service just begins everything when purchased.
VENDOR Perspective: Most focus and attention on you is over before the ink is dry on your order.
WHAT WE DO FOR YOU…
Help ensure you have smooth Go-live Projects, get the most out of your expensive Support Agreements, and understand confusing Recalls when they occur.
Learn More
RFP's & Procurement Project Oversight
Making the best choices for Your Organization is vital.
And there’s SO much to consider! We help by creating customized selection criteria based on your priorities.
These projects take a LOT of time. But too much of your time is spent just coordinating vendor steps.
– YOU focus on making the BIG important decisions!
– WE coordinate all the pesky time-draining logistic steps!
Learn More
New Vendor Registration & Code-of-Conduct Adherence
COVID Changed Everything!
Vendor Compliance has always been important, but now you need more assurance that ALL Core Vendor Rep’s actually follow your policies.
Relying on OLD “I acknowledge“ honor system forms – likely never read – should no longer suffice.
There’s too much at RISK and Your Policies are to be followed.
NOT merely acknowledged!
Learn More
VendorGrAde Performance Management Services help organizations spanning a variety of industries – along with a variety of internal departments.
We’re proudly not an expensive Software Program or Consulting Firm providing costly opinion advice.
(Both of which still require YOU to conduct the difficult and time-consuming work.)